Frequently Asked Questions
Clear answers for a healthier you.
1
What are your hours of operation?
Our clinic is open during the following hours:
-
Monday through Friday: 7:00 AM to 7:00 PM
-
Saturday and Sunday: 1:00 PM to 5:00 PM
Yes, we’re open even on Sundays! Feel free to visit us during these hours.
2
Can I just walk in or do I have to make an appointment?
You are welcome to walk in, but we recommend making an appointment for better convenience and to reduce wait times.
To schedule an appointment, simply call (407)412-6569 or (877)801-4086. We’re here to help!
3
What Do Your Mobile Units Do?
Our mobile units are designed to "meet people where they are," helping us extend our reach throughout the state of Florida. They provide essential health services, including:
-
Rapid HIV Testing
-
Blood Pressure Checks
-
Blood Sugar Checks
-
Weight Monitoring
Additionally, our team can discuss our clinic services with you, whether for treatment or prevention through PrEP. Our mobile units ensure convenient access to care wherever you are.
4
Where are you located?
We are located at 7156 W. Colonial Dr. Orlando, Fl, 32818. Additionally, our Mobile Health Services allow us to reach communities across the area, bringing healthcare directly to you.
5
Do you only see HIV patients?
We provide care and support for a wide range of health needs, not just for individuals living with HIV. Our services include primary care, prevention programs, mental health support, and more. We are here to assist anyone in the community, regardless of their health condition.
6
How do you charge for your Services?
At Positive Assistance, we are committed to making healthcare accessible to everyone. Our charges are structured as follows:
-
Sliding Scale Fees: Services are offered on a sliding scale based on your income, ensuring affordability.
-
Insurance: We accept most major insurance plans. Contact us to verify your coverage.
-
Free or Low-Cost Services: Certain programs, including HIV testing and prevention tools like PrEP and PEP, are provided at no cost.
If you have questions about costs or payment options, reach out to us for more information. We're here to help!
7
What Should I Bring With Me on My First Visit to Positive Assistance?
Please bring the following items:
-
Your ID
-
Your Insurance Card
If you don’t have either of these, please contact us ahead of your visit so we can assist you. We’re here to help ensure you receive the care you need!